F.A.Q's
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- F.A.Q's
What makes Umar Jeweller different from others?
We pride ourselves on offering high-quality, authentic jewellery with a focus on craftsmanship, unique designs, and customer trust. Each piece is carefully selected and certified for purity.
Do you provide certificates of authenticity?
Yes. All gold, diamond, and gemstone jewellery comes with a certificate of authenticity or hallmarking, depending on the item.
Can I order a custom design?
Yes. We specialize in custom jewellery. You can share your design idea, and our team will craft a unique piece tailored to your requirements. Please note that custom items are non-refundable.
How do I place an order?
You can shop directly through our website or contact our team via email or phone for assistance. Orders can be paid through secure payment methods available at checkout.
Do you ship internationally?
Yes, we ship both within Pakistan and worldwide. Shipping costs and delivery times vary depending on location. Customs duties or import taxes may apply for international orders.
How long does delivery take?
Local orders within Pakistan: 3–5 business days.
International orders: 7–14 business days depending on the destination.
Do you provide resizing or repair services?
Yes. We offer ring resizing, polishing, stone replacement, and repair services for jewellery purchased from us. Charges may apply depending on the service required.
What payment methods do you accept?
We accept major debit/credit cards, bank transfers, and secure online payment gateways. For in-store purchases, cash payments are also accepted.
Can I return or exchange jewellery?
Yes, returns are accepted within 14 days if the item is unused, unworn, and in its original condition. Custom jewellery and earrings are non-returnable. Please review our [Return Policy] for full details.
How should I care for my jewellery?
Store jewellery in its box or a soft pouch.
Avoid exposure to perfumes, lotions, or harsh chemicals.
Clean with a soft cloth after use.
For deep cleaning, bring it to our store for professional care.