Privacy Policy By Umar Gold Jewellery Shop Punjab Pakistan

Privacy Policy

Privacy Policy – Umar Jeweller

Last updated: 17/10/2025

Umar Jeweller (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make use of our website umarjeweller.com and related services.

1. Who We Are

Our website address is: https://umarjeweller.com.

Through this site, we operate jewellery sales, order processing, customer service, marketing, and other online functions.

2. What Information We Collect

We may collect the following categories of personal data:

Identity & Contact Information: Name, address, email, phone number.
Account Data: Username, password (securely stored), order history.
Payment & Billing Data: Payment method, credit/debit card information (or tokenized version), billing address, transaction details.
Shipping & Delivery Data: Delivery address, preferred contact for delivery.
Technical & Usage Data: IP address, browser type and version, device information, operating system, referral URLs, pages visited, date/time stamps, cookies, log files.
Marketing & Communications Data: Preferences for newsletters, marketing communications, feedback, reviews.
Other Voluntary Data: Any additional information you choose to provide (e.g. via forms, messages, support requests).

3. How We Collect Information

Directly from you: When you register, place orders, subscribe to communications, fill contact forms, or interact with our site.
Automatically: Via cookies, log files, server logs, analytics tools, and tracking technologies when you browse our site.
From third parties: Payment gateways, logistics partners, fraud screening services, or marketing partners (where legally permitted).

4. Why We Use Your Information (Purposes & Legal Basis)

We use your data for:

Order processing, fulfillment & returns: To manage your purchases, payments, shipping, returns, and customer support.
Account management: To maintain your profile, provide you with access, and enable features such as order history.
Communications: To send order confirmations, notifications, support responses, newsletters, promotional offers (if you opt in).
Security & fraud prevention: To detect, prevent, and respond to fraudulent or malicious activity.
Analytics & site improvement: To understand user behavior, enhance our website, services, and offers.
Marketing & advertising: To send personalized offers or ads (if permitted).
Legal & regulatory compliance: To meet tax, audit, or other statutory obligations.

The legal basis may include performance of contract, your consent (for marketing), and our legitimate interests (e.g. site improvement, fraud prevention) as allowed by applicable laws.

5. Disclosure & Sharing of Data

We may share your information with:

Service providers / processors: Payment processors, delivery & logistics firms, IT / hosting providers, email services, analytics vendors, fraud detection services.
Business partners: Where relevant and with your consent (e.g. marketing affiliates).
Regulators / authorities: When required by law or court orders, or to protect rights, safety, or property.
In context of business transfers: In the event of a merger, sale, acquisition, or reorganization, with confidentiality safeguards.
Anonymized / aggregated data: Non-identifiable data used for research or analytics.

We require any third parties to use the data only for permitted purposes and to maintain confidentiality and security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, beacons, local storage) to:

Enable essential functionality (e.g. login sessions, cart).
Remember preferences, login details (if you opt in).
Analyze site performance and usage.
Serve personalized advertising or retargeting (where allowed).

You can manage or block cookies via your browser settings, but that may affect site usability.

We may also allow third-party cookies (e.g. analytics and advertising networks).

7. Data Retention

We retain your personal data only as long as necessary:

Order & transaction records: for accounting, warranty, legal compliance (e.g. tax laws).
Account & profile data: while your account is active or as required by law.
Marketing & analytics data: until you withdraw consent or as permitted.

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have rights including:

The right to access personal data we hold.
The right to rectify inaccurate or incomplete data.
The right to erase your data (“right to be forgotten”) under certain conditions.
The right to restrict or object to processing (especially marketing).
The right to data portability (receive your data in structured format).
The right to withdraw consent (for marketing or non-essential processing).
The right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the contact details below. We may require verification of your identity.

9. Security

We implement reasonable technical and organizational safeguards to help protect your personal data — e.g. encryption, secure servers, access controls, staff training, audits. However, no system is entirely risk-free. We cannot guarantee absolute security during data transmission or storage.

10. Children

Our website and services are not intended for children below the legal minimum age permitted in your jurisdiction (e.g. under 16). We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

11. International Transfers

If your data is processed or stored outside your country (e.g. in different jurisdictions), we will put appropriate safeguards (e.g. contractual protections, standard clauses, encryption) to ensure that your rights are respected and data is protected.

12. Third-Party Links & Embedded Content

Our site may include links, embeds, or plug-ins (e.g. social media, videos). These external sites may collect data or use cookies. We are not responsible for their practices. Please review their privacy policies when visiting those sites.

13. Changes to This Privacy Policy

We may modify or update this Privacy Policy at any time. When changes are material, we will provide prominent notice (e.g. via email or banner). Your continued use of the site after the changes implies acceptance of the updated policy. Always check the “Last updated” date at the top.

14. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, contact us:

Umar Jeweller
Email: info@umarjeweller.com
Address: Quaid.E.Azam Road Block 11 Dera Ghazi Khan.
Phone: 0336-7247777